Roaming

[Elise-glanvill]

I rang on Thursday 4th June , I pay changed my mobile settings to roaming as I came abroad on the 11th and leave here on the 19th June but my roaming is still not working 

[PandJ2020]

What country are you in?

[Daniel0210]

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@Elise-glanvill wrote:

I rang on Thursday 4th June 

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@Elise-glanvill 

Why did you have to call Sky? 

We will be able to advise more when we know which country you're in (a rest of the world location, or a Roaming Plus country). 

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems 

[Elise-glanvill]

I'm in Gran Canaria , Spain - so Europe 

[Daniel0210]

@Elise-glanvill 

Then see the link in my first reply and also be aware there is now a limit on data use of 25GB per billing period, after which Sky can charge you an extra £2.50 per GB or even suspend your useage duel to overuse.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.