Roaming issues

[Joanna88]

I have recently moved to Sky and am travelling in USA.

On WiFi my iMessages are not working.

My data roaming is also not working (only shows SOS)  - I have a £30 spend cap, have enabled data roaming and my phone is 5G compatable.  I have been through the help guides and everything looks fine.

it is driving me mad so I am helping someone will be able to help.

[Daniel0210]

@Joanna88 

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems 

Additionally could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy. 

Roaming using Roaming Passport Plus is limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

[Joanna88]

Thank you.

i haven't used any data at all this trip or this month, so definitely haven't exceeded the fair usage policy.

Ive followed the link and updated everything but still no luck.  Any p to er ideas please as this is so frustrating?

[63johnw]

Hi @Joanna88  are iMessages working on mobile data ? Have you tried restarting the router for the WiFi if WiFi is the issue ?