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Discussion topic: Roaming in Guadeloupe

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This message was authored by: Gilles_C

Roaming in Guadeloupe

Well, I got in touch with Sky re. roaming in Guadeloupe before I left the UK, and I was led to believe everything would work fine. Roaming worked fine when I was in transit in Paris and, as expected, I was charged £2 for 25Gb roaming per 24-hour period. However, since landing in Pointe-à-Pitre two nights ago, I've not been able to connect to 3G or 4G, even though there *is* 3G/4G here. My phone even shows it in the top right corner with a strong signal, but I can't use *any* data and I can only rely on the hotel's WiFi.

Roaming settings are correct (and remember, it worked fine in Paris), and turning automatic network selection does not display a list of available networks at all. To add insult to injury, I cannot make calls through WiFi and there is no live chat, so I can't even get in touch with Sky, whom I will be leaving as soon as my contract is over, as their coverage in the UK in pretty abysmal anyway. Guadeloupe is in their list of available destinations but that's clearly not true. My wife is experiencing the same issue with Three UK.

Any ideas? Thanks in advance.

 

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This message was authored by: Gilles_C

Re: Roaming in Guadeloupe

I will add that I can't make any calls at all, not just through WiFi.

This message was authored by: caesarome

Re: Roaming in Guadeloupe

Posted by a Superuser, not a Sky employee. Find out more

@Gilles_C wrote:

.My wife is experiencing the same issue with Three UK.


All we can do is to point this out to you:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

 

Seeing as your wife is also having the same issue on a different network might suggest that this is an issue in the area you are.

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