Roaming charges for diamond users

[ChasG29]

On the Sky app, it states that for Diamond customers (longtime users) roaming charges are not applicable in some countries, without having to do anything ,

but on a recent trip to Portugal they have been charged, the agent on the helpline didn't seem to know anything about this as they don't see the app.

supposed to be opening a case but does anyone have any experience of this offer ?

[Daniel0210]

@ChasG29 

How recent a trip? The change only started on 20th July. 

[ChasG29]

Ok thanks, that explains it, the trip was early July so guess it was too soon and not retrospective.

[Daniel0210 · Accepted solution]

@ChasG29 

See this feature in the News section at the top of the forum page

https://helpforum.sky.com/t5/Sky-Mobile/Free-Global-Roaming-for-Sky-VIP-Diamond-customers/ba-p/53230...