Roaming - Platinum

[Simon367]

So I've apparently got free roaming due to my 'status' as a platinum customer - thing is we have four phones with sky as a family.....what about the other three???

[PandJ2020]

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@Simon367 wrote:

what about the other three???

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They are included as well (as long as they are under your account).

Note, it's the waiving of the £2 roaming passport plus charges.  (Not complete global roaming - fair usage policy and local calls will be charged etc)

[PandJ2020]

Actually, just realised you said Platinum?  It's only Diamond VIP that gets it...

[caesarome]

@Simon367 

All four sims on your account will get free roaming and the level you have to be at is Diamond.

The free roaming applies to 120 countries only:

https://www.sky.com/help/articles/free-global-roaming-diamond-vip

Data is still restricted to 25GB per billing period.

[Simon370]

Thanks - yes I am diamond - don't know why I put the other.

daughter arrived in France today but didn't get message as expected for free roaming 

[caesarome]

Some people do report that the text message doesn't always come through but as long as everything is working I would say to keep an eye on your account to make sure no £2 charges are being applied but all thing being well they shouldn't be.