The tablet I ordered wasn't the model I expected. That's entirely my fault because I didn't read the description properly. I contacted Sky 7 April 2026, and asked for a returns label. This wasn't received. I have tried twice more, still nothing. You get through to someone who has a poor command of English and frustratingly, you have to spell everything out. How many more times do I have to phone? I will end up with a contract I don't want.
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Hi @Nostradamus666, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
I keep being told someone will send a returns label and then nothing happens. I am stuck with an item I don't want and paying for a contract I don't want. This is appalling.
I keep being told someone will send a returns label and then nothing happens. I am stuck with an item I don't want and paying for a contract I don't want. This is appalling.
Did you engage with the chat with Sky?
I am just another Sky customer and my views are my own even if you don't like the answers
Posted by a Superuser, not a Sky employee. Find out more
What was you told on the chat ?
Did you put in a complaint ?
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I was told initially that a return label was in the post. The second and third time, I was told an email would be sent. I am still waiting. It seems you can't speak to someone in this country. No disrespect to the agents overseas, but they're working off a script. Their command of English isn't good. You have to spell everything out, adding to the frustration.
