Returns Package - No Delivery

[Amt21]

Has anyone else never received a returns package?

My device broke 2 months ago and ive called 4 times and it has still not been received. 
No response from complaint to team either.

[caesarome]

@Amt21 

If you have still got it then you can probably use the packaging the device came in so all you would need is a return label so have you asked them to send this to you, perhaps by email if you have a printer ?

[Amt21]

I've got the box but surely it would need to be in something else?

I didn't know you could print the labels, no one has said that to me.

[caesarome]

@Amt21 

You would need to call Sky so they can work out the best way to send the label to you, they might email it if you have a printer.