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Discussion topic: Returning old phone

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Avatar for Sharon274
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This message was authored by: Sharon274

Message posted on ‎14 Aug 2026 05:17 PM

Returning old phone

Hi I have just upgraded my phone do I need to send the old one back

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎14 Aug 2026 05:45 PM

Re: Returning old phone

Posted by a Superuser, not a Sky employee. Find out more
@Sharon274 wrote:

Hi I have just upgraded my phone do I need to send the old one back

No, but you'll continue to be charged for it (if there's any outstanding credit).

I am just another Sky customer and my views are my own even if you don't like the answers
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