Returning a product

[Mel1975]

I need to return an item but can't find any option on account to return....also need packaging and returns label sent out....how do I request this

[Daniel0210]

@Mel1975 

Is this a mobile or tablet? If it is, as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.