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Discussion topic: Returned phone after swap
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This message was authored by: Helena4964
Message posted on 02 Jun 2026 12:22 PM
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Returned phone after swap
I received my swap upgrade phone on 9/5/26, I was out of contract and returned my old phone the following week using the return label provided. I've still not heard anything or received any payment for the old phone. How long does it usually take for the payment to go through?
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This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
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Message posted on 02 Jun 2026 12:22 PM
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Re: Returned phone after swap
2-4 weeks usually.
I am just another Sky customer and my views are my own even if you don't like the answers
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