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Discussion topic: Return

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This message was authored by: Maisycb

Return

Hi I need help with a return as I have not received a label but a log in to track? Please can someone advise on what I neee to do now when I select manage accessory for an Apple Pencil it says try again later. 

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This message was authored by: 63johnw

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

Hi @Maisycb  you will need to call sky and ask for them to send the label again, you could also ask if they can email it to you. 

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This message was authored by: caesarome

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

@Maisycb wrote:

log in to track? 


What does it say when you login to track it ?

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This message was authored by: Maisycb

Re: Return

It brings up a site as Ingram micro 

This message was authored by: caesarome

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

That is fine as they handle returns for Sky.

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This message was authored by: Maisycb

Re: Return

Sorry to bother you again, should the label be sent by post with packaging or should it have been sent via email?

This message was authored by: caesarome

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

@Maisycb 

Have you actually told Sky you would to return this pencil because if not you need to do this so they can arrange it's return.

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