0

Discussion topic: Return

Reply
This message was authored by elisa+citriniti This message was authored by: elisa+citriniti

Return

Hello I've just received my iPhone today but have changed my mind. So I will need a return lable please and to cancel the contract 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

@elisa+citriniti 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. This link provides some information that will help https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
elisa+citriniti
Topic Author
This message was authored by elisa+citriniti This message was authored by: elisa+citriniti

Re: Return

Hi I'm not a sky customer this is my 1st contract with sky, I'm still with my old provider. I was going to set up with Sky mobile but I've changed my mind, the phone only arrived today so I'm within my 31 days as it's only been 1 day. How else can I get this return lable as like I said I'm not with sky mobile 

This message was authored by caesarome This message was authored by: caesarome

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky as stated by @Daniel0210 :

 

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion