Discussion topic: Return phone still being charged

This message was authored by: Heatherwilliams · ‎12 Jan 2025

Hello my mobile was returned to you and I have an email to prove this please explain why I am still having payments taken out of my account.

i was assured this would not happen and the return of my phone would end my contract with you.?

This message was authored by: GD1 · ‎12 Jan 2025

@Heatherwilliams Your post has been moved fro the email forum as you are not actually emailing Sky, it is intended for Sky/Yahoo email issues.

Also you're not contacting Sky customer services by posting on the community.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: 63johnw · ‎12 Jan 2025

Hi @Heatherwilliams did you return the phone in the 31 day cooling off period ? When did you return it as it takes 2-3 weeks to process returns, this will be longer over the Christmas period ?

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Discussion topic: Return phone still being charged

Return phone still being charged

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