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Discussion topic: Return phone still being charged

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This message was authored by: Heatherwilliams

Message posted on ‎12 Jan 2025 10:33 AM

Return phone still being charged

Hello my mobile was returned to you and I have an email to prove this please explain why I am still having payments taken out of my account.

i was assured this would not happen and the return of my phone would end my contract with you.? 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎12 Jan 2025 10:42 AM

Re: Return phone still being charged

Posted by a Superuser, not a Sky employee. Find out more

@Heatherwilliams  Your post has been moved fro  the email forum as you are not actually emailing Sky, it is intended for Sky/Yahoo email issues.

 

Also you're not contacting Sky customer services by posting on the community.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: 63johnw

Message posted on ‎12 Jan 2025 10:46 AM

Re: Return phone still being charged

Posted by a Superuser, not a Sky employee. Find out more

Hi @Heatherwilliams  did you return the phone in the 31 day cooling off period ? When did you return it as it takes 2-3 weeks to process returns, this will be longer over the Christmas period ? 

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