Requested my parcel to be sent back

[Gordon122]

You requested for my parcel to be sent back to yourselves for some reason and I've been waiting at home for this parcel today 

[Daniel0210]

@Gordon122 

It's possible there was an issue with the second credit check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.