07 Nov 2024 06:24 PM
07 Nov 2024 06:28 PM
Posted by a Superuser, not a Sky employee. Find out moreNo one will call you. You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.
07 Nov 2024 06:29 PM - last edited: 07 Nov 2024 06:29 PM
Posted by a Superuser, not a Sky employee. Find out more@Mag_82 If you want to discuss options you will have to call Sky, the forum is manned mainly by fellow customers and the few Sky staff here would not be able to assist with this matter.
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