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Discussion topic: Replacement sim

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Avatar for Biffo69
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This message was authored by: Biffo69

Message posted on ‎13 Jan 2026 09:14 AM

Replacement sim

Lost sim and due to my broadband router not matching skys records just get runaround,with promises of someone calling me but never happens
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎13 Jan 2026 09:23 AM

Re: Replacement sim

Posted by a Superuser, not a Sky employee. Find out more

@Biffo69 

I don't see how having a different broadband hub will affect Sky sending you a replacement Sky Mobile SIM card through the post. 

This is not something that can be sorted by fellow customers. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎13 Jan 2026 09:33 AM

Re: Replacement sim

Posted by a Superuser, not a Sky employee. Find out more

@Biffo69 

You need to contact Sky so they can get a replacement sim sent out to you:

 

https://www.sky.com/help/articles/replacement-sim-sky-mobile

 

Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.

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