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Discussion topic: Replacement SIM

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This message was authored by: ColU

Message posted on ‎07 Sep 2026 07:47 AM

Replacement SIM

“My replacement SIM is already working and can make calls, and my old SIM has stopped working. However, my Sky account still says the replacement SIM isn’t activated, and when I try to activate it I get the ‘Sorry, there’s been a problem’ message. Can you check the SIM provisioning/status on my account and confirm that the replacement SIM is correctly activated?”

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎07 Sep 2026 07:58 AM - last edited: ‎07 Sep 2026 08:00 AM

Re: Replacement SIM

Posted by a Superuser, not a Sky employee. Find out more

@ColU 

We can't. You aren’t talking to Sky by posting here. The Community is predominantly made up of Sky customers helping other Sky customers. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: caesarome

Message posted on ‎07 Sep 2026 10:04 AM

Re: Replacement SIM

Posted by a Superuser, not a Sky employee. Find out more

@ColU 

When you activate a replacement sim the one it is replacing will stop working so is this what can happen ?

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