Reinstate service

[angle123]

My services have been cancelled due to miss payments after having financial difficulties. They had been transferred over to a debt company and I started a payment plan to start paying it back over the course of two months. A week after I had paid my first amount (which was over half of what I owed), Sky added the cost of the full phone to the bill which means I now have over £1000 to pay now. Can they do this even when I've started paying it back? I really need my services reinstated but obviously now with this it's going to take forever to pay back. I have tried to find a customer service number or a human to talk to at Sky but it's impossible. I can't ring the '150' number because my services have been cut off. 
thank you for any help in advance. 

[GD1]

@angle123  I'm afraid if your mobile account has already been cancelled and passed to a DCA Sky won't reisnate it, it's gone too far down the collection process for that.

[63johnw]

Hi @angle123  as stated by @GD1  once you get so far in arrears then sky cancel the contract and the full cost of any device is added to the debt. It is explained in the contract you agreed to. Sky won't reinstate your contract and you are liable to pay it. 

[Daniel0210]

@angle123 

Even when this debt has been paid off I doubt Sky will allow you to have another mobile account as they'll see your payment history as a red flag.