Refunded upfront payment but didn’t cancel my order

[Ellie131]

Hello, so I just got a message on my phone saying that sky is refunding my upfront payment for a laptop but I haven't cancelled my order and on the tracking section it still says it's coming soon?

[Daniel0210]

@Ellie131 
It’s possible you may have failed the required credit check(s). For a device Sky do carry out a second, more thorough check. Also, emails confirming or cancelling the order sometimes arrive out of sequence. Perhaps check your email spam holder.  

If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.

[caesarome]

@Ellie131 

Havr you received any emails from Sky, the key ne bring a cancelled one ?