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This discussion topic has been answered Discussion topic: Refund

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Message posted on ‎03 Feb 2025 11:35 AM

Refund

I've been waiting ten days for. A refund when  the person on the phone said they will get my refund sorted as quickly as possible within 3/5 working days can some one please help me 

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This message was authored by: GD1 Answer

Message posted on ‎03 Feb 2025 11:46 AM - last edited: ‎03 Feb 2025 11:48 AM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Mary137  You would need to call as advised, however as advised Sky systems are having issues today.

 

When did you request your refund originally as any days quoted usually refer to working days.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Message posted on ‎03 Feb 2025 11:37 AM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Mary137 

What's the refund for? Is it showing as a credit on your Sky mobile account?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎03 Feb 2025 11:38 AM

Re: Refund

I ordered an iPads they didn't have that colour I phoned up they cancelled that order and then sent me a email about refunding me for that device

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Message posted on ‎03 Feb 2025 11:41 AM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Mary137 

Okay. You will need to persevere on the phone but I believe the call centres are having some technical issues this morning which may delay things.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎03 Feb 2025 11:42 AM

Re: Refund

Can someone not put me through to someone on live chat to help speed it up or can that not be done ?

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Message posted on ‎03 Feb 2025 11:43 AM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Mary137  No one on the community can put you through to live chat.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎03 Feb 2025 11:44 AM

Re: Refund

Okay , is their any way to speaking to someone sooner ?

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Message posted on ‎03 Feb 2025 11:45 AM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Mary137 

Sooner than what?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: GD1 Answer

Message posted on ‎03 Feb 2025 11:46 AM - last edited: ‎03 Feb 2025 11:48 AM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Mary137  You would need to call as advised, however as advised Sky systems are having issues today.

 

When did you request your refund originally as any days quoted usually refer to working days.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎03 Feb 2025 11:46 AM

Re: Refund

Sooner Then  tomorrow 

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Message posted on ‎03 Feb 2025 12:16 PM

Re: Refund

10 days ago 

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Message posted on ‎03 Feb 2025 12:18 PM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Mary137 

We can't say how long the technical issues the agents are having will last so you could try again later today or tomorrow. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎03 Feb 2025 12:31 PM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Mary137 

We've been told the technical issue has been fixed so you could try again but the lines are likely to be busy.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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