21 Feb 2024 06:11 PM
My account is in credit, can I request the refund is sent to my bank account please?
21 Feb 2024 07:23 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.
22 Feb 2024 09:06 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @GemmaNL.
23 Feb 2024 05:41 PM
Thank you 🙂
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