Refund delayed for over a month

[Bollargy]

Good morning all, I ordered an iPhone, but the transaction was not successful, although my account was debited. I have called the number provided in the email I received regarding my refund. Each time, I am told that the refund has been requested and will reflect in my account within 5 days.

However, I have called more than five times now, and each time I’m asked to wait another 5 days.

I would really appreciate any help or guidance the community can offer regarding this issue.

Thank you.

[63johnw]

Hi @Bollargy  i would make a formal complaint. 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Daniel0210]

@Bollargy 

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer but I'm afraid you will need to call Sky to chase it up.