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Discussion topic: Recovery code sky mobile
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This message was authored by: kirsty831
Message posted on 13 Nov 2025 11:18 PM
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Recovery code sky mobile
I cant get passed the two step verification to activate my replacement sim but i dont have access to the mumber and i have no idea what a recovery code is please can any one explain
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Nov 2025 05:34 AM
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Re: Recovery code sky mobile
When setting up two step authentication you did have to tick a box to say you had made a note of the recovery code so if you haven't got this then your only option is to contact Sky by calling or using one of the social media links at the bottom of this page to get help with this.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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