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Discussion topic: Recent number transfer but not working correctly

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This message was authored by: mobilehelp_pls

Message posted on ‎04 Aug 2026 03:58 PM

Recent number transfer but not working correctly

Hi, I recently transferred my number from ID mobile to Sky - new phone and contract etc. It hasn't transferred correctly as friends and family are saying that my messages are coming through as my email and my phone says I can't use my number for imessage and facetime. (iphone 17 pro)

 

It says I must have a sim associated with an apple device for my number to be used for imessage and facetime....Which I don't understand?

 

Any help greatly appreciated - thank you 🙂

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Superuser
This message was authored by: caesarome

Message posted on ‎04 Aug 2026 05:49 PM

Re: Recent number transfer but not working correctly

Posted by a Superuser, not a Sky employee. Find out more

@mobilehelp_pls 

Try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

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