Recent Scam

[Sharonmoo]

Hi all, just wanted to share experience of a Scam that my 72 year old Dad fell for 🫣

"Sky" called him saying he was a valued customer and that he had got some deal where they wanted to send him a new Samsung watch. He gave them information (which was obviously the details to his account) and the next day he received a package of his new Samsung watch. But when he opened it it was a brand new Samsung phone. Next thing his mobile rings and it's "sky" saying that they have made a mistake and that he had received the wrong package and can he please send it back to sky or a currier will come and collect it from his house! So then next day along comes this currier and the phones goes back to "Sky" only the following day the phone comes back to my dads and he's ringing "sky" (on the number they have provided him to call) and they apologise again and send another Currier to collect this phone. 
This goes on for a few more days and then another phone turns up by which time I'm telling my dad it's a bloody scam and check his account on sky, low and behold 3 brand new Samsung mobile contracts have been started and sent out to him. 

Luckily the 3rd phone did not get sent and still at my Dads and Sky have kindly wiped the account and are helping my dad sort it out and it won't end up costing him anything. 
when the original call came through is came up on my dads phone as Sky - they must have cloned the number. 
Pretty elaborate scam, on hindsight lots of red flags but these old boomers will only learn the hard way!! 🤣

[caesarome]

Bless him, glad you and Sky are sorting this out for him. The thing to tell him is a legit call from Sky will see them ask his for his telephone password which I'm guessing these scammers did not do.

[Albert+faith]

I received a phone call this morning them saying it was sky that my mobile number had been picked to have my contract put to one complete payment, and I will receive a brand new apple watch witch is when I said I don't have a iPhone, only Samsung so she then turned around and said we are sending you the new Samsung tablet they wanted my address witch I confirmed then and they they kept asking for my password witch I gave them as well. Now apparently it's all being delivered tomorrow but I want them having my details I have cancelled blocked my bank account so will be receiving a new one I just want to get my sky back to being safe.

[63johnw]

Hi @Albert+faith login to your sky account immediately and change the password if you can. You also need to call sky on 150 to tell them about this and for them to advise on what else you need to do. 

[caesarome]

@Albert+faith 

You need to phone as soon as possible about this as per this because the chances are that if you receive a call from someone that says they are from Sky with an offer that sounds to good to be true then it is a scammer who is trying to get access to your account so have a read of this and phone Sky as soon as possible about this:

https://www.sky.com/help/articles/account-takeover

If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Sharonmoo]

This is the exact same scam they used on my dad - post above. Please contact sky ASAP

[Booboo4]

I have been scammed as well but Sky mobile have not helped me yet

[twilight+princess]

@Booboo4 I've escalated your post to Sky who'll hopefully be able to look into this for you.
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