Received wrong iPad

[Shantel]

called a couple weeks ago to buy an iPad , it has been delivered I have just opened it as it’s a Christmas present , and realised it’s the iPad mini , when I said on the phone I wanted iPad

[PandJ2020]

ok, we're other customers here... best call Sky but it won't be sorted it time for Xmas unfortunately...

[Daniel0210]

@Shantel 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.