Discussion topic: Re-connected they disconnected my line

This message was authored by: Shermeline · ‎08 May 2023

They disconnected my line and l have payed my bills

This message was authored by: Daniel0210 · ‎08 May 2023

Can you provide some background to this? Were you late with a payment?!

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: 63johnw · ‎08 May 2023

Hi @Shermeline once you pay what you owe you have to set up a new continuous payment method, such as a direct debit. If you are more that 10 days late you may need to pay the next bill too. Once all this is done and your payment clears then your services will be reconnected. It may take longer over the bank holiday weekend.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Shermeline · ‎08 May 2023

Please how much is my bill so that l can pay it ok

This message was authored by: caesarome · ‎08 May 2023

As we are customers here we can't see your bill so this link should take you to it:

https://www.sky.com/manage/bill/

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This message was authored by: Shermeline · ‎08 May 2023

The bill there is £4:50

This message was authored by: Shermeline · ‎08 May 2023

Is my phone bill we are talking about please so please check it for me because I can't make any calls please

This message was authored by: GD1 · ‎08 May 2023

@Shermeline We are customers like you, we cannot access your account.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Shermeline · ‎08 May 2023

Please help me to re connect my line please

This message was authored by: caesarome · ‎08 May 2023

We are customers here only.

We can't, you need to pay the outstanding bill if it is overdue, only you can do this.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Shermeline · ‎08 May 2023

Please how much is my phone bill please because I'm only seeing £4:50

This message was authored by: Daniel0210 · ‎08 May 2023

@Shermeline
Before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. Any calls to Sky will only request payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant (it also takes longer at a weekend when banks are closed). Once you’ve done all this, if you have a query regarding your bill/payments you can then contact Sky and discuss it.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Shermeline · ‎08 May 2023

Please how can I pay my bill

This message was authored by: Daniel0210 · ‎08 May 2023

@Shermeline wrote:

Please how can I pay my bill

@Shermeline

See post 5 above and this link

https://www.sky.com/help/articles/sky-mobile-bills-and-payments

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Re-connected they disconnected my line

Re-connected they disconnected my line

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