Discussion topic: Re: Unable to view bill
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Message posted on 03 Feb 2026 11:12 PM
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Re: Unable to view bill
I and my other half cannot see the bills either. We haven't quit or anything, but got a ridiculous bill and decided to check what are the charges. Alas, error message!
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Message posted on 04 Feb 2026 05:31 AM
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Re: Unable to view bill
What is happening when you try to view your mobile bill, what does the error message say ?
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Message posted on 04 Feb 2026 10:11 AM
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Re: Unable to view bill
It says "sorry something has gone wrong" not very informative. We both see it on our separate accounts, in app and on browser... Tx
Message posted on 04 Feb 2026 10:15 AM
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Re: Unable to view bill
Are you mobile account and Sky ID linked as per this:
https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account
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Message posted on 04 Feb 2026 10:33 AM
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Re: Unable to view bill
We are both customers for many, many years, and we could see everything definitely when we checked before Christmas. I assume the account was linked. We're there any updates recently requiring accounts to be re-linked again?
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