0

Discussion topic: Re: I cannot activate my new SIM card

Reply
This message was authored by JessicaCox This message was authored by: JessicaCox

Re: I cannot activate my new SIM card

I also need help activating sim as it's not accepting my linked account details

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: I cannot activate my new SIM card

Posted by a Superuser, not a Sky employee. Find out more

@JessicaCox wrote:

as it's not accepting my linked account details


@JessicaCox 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: I cannot activate my new SIM card

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Kully5.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I cannot activate my new SIM card

Posted by a Sky employee

We are still looking to help you @JessicaCox . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion