Cant link my mobile account to my Sky iD

[margie999]

Every time I try to do thisIget an error message. Can you help please as nothing will work until I have this link. Thanks.

[caesarome]

@margie999 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[margie999]

Nothing happened so far.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @margie999  chat.

[margie999]

Where's the chat, please?

[caesarome]

There should be a red/blue chat bubble at the bottom of this page like the one shown in the image in the link I posted for you.