About a refund

[Yashkumar]

Hello, Recently I reported about scams and I bought an iPad pro 13, I resent the order and I just refunded upfront amount, I didn't received my first bill amount which was 33.50£. Can you please look into it and let me know. Thank you

[Daniel0210]

---

@Yashkumar wrote:
Recently I reported about scams and I bought an iPad pro 13, I resent the order and I just refunded upfront amount, I didn't received my first bill amount which was 33.50£. 

---

@Yashkumar 
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself.

Your post isn't very clear. Please explain the relevance of reporting a scam? What do you mean by you "resent the order" and you refunded the upfront amount?  

[Yashkumar]

Recently I received a phone call from the scamers and they said they were calling from the sky, and they are providing a  free gift from the sky as a compensation, I ordered a device and I paid upfront amount which was 12 pound, after I received a device scamers said that's not right device, I doubted so I called on sky helpline number and they said they haven't any offers at the time, that was a scam, they processed to return the device and I sent it back to the sky, between this processed my frist bill 33.50 pound was debited, now I just received my upfront amount £12.

[Daniel0210]

---

@Yashkumar wrote:

they processed to return the device and I sent it back to the sky,

Are you 100% sure you sent the device to Sky and not the scammers? 

between this processed my frist bill 33.50 pound was debited, now I just received my upfront amount £12.

You will need to speak to Sky about the potential refund of your first months bill (minus any charges you've incurred by using the phone in the meantime). 

---