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Discussion topic: Poorly Worded Price Change Email

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This message was authored by: RedAnt2014

Poorly Worded Price Change Email

I received the price hike email today, but was surprised of how ambiguously it was worded, It looks like my 2 SIMs are each going to be hit with a £3 increase each - but it might be that the £1.50 increase that Sky are mentioning has been poorly worded. The words are "The following data plan(s) will change by +£‍3.00 per month:" followed by the two mobile numbers.

A simple "Plain English" approach would have either added "in total" or "each" to that string. 

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This message was authored by: GD1

Re: Poorly Worded Price Change Email

Posted by a Superuser, not a Sky employee. Find out more

@RedAnt2014 wrote:

I received the price hike email today, but was surprised of how ambiguously it was worded, It looks like my 2 SIMs are each going to be hit with a £3 increase each - but it might be that the £1.50 increase that Sky are mentioning has been poorly worded. The words are "The following data plan(s) will change by +£‍3.00 per month:" followed by the two mobile numbers.

A simple "Plain English" approach would have either added "in total" or "each" to that string. 


Agreed, however marketing people are a strange breed 🙂

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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This message was authored by: 63johnw

Re: Poorly Worded Price Change Email

Posted by a Superuser, not a Sky employee. Find out more

Hi @RedAnt2014  have a look at future bills to see, one of my sims has gone up £3 and others have gone up by slightly less. 

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