Poor reception

[Nelee]

my phone does not work when I'm out. I get really poor reception. My data is not connecting for me to be able to access things that I'd like just simple as my WhatsApp so it's just poor reception when I'm out of the house. I think the mobile phone is using the Wi-Fi at home, but when I'm outside, I can't even use the data so I really need help because it's really frustrating

[_Claire]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141