Poor customer service

[AC87]

fraudulent activity on my account in February 2025 once then after a serious complaint it happened again four weeks later .I have now been black listed by sky and all orders to upgrade mobile and upgrade to sky glass have been cancelled.This has been on going since December 28 th and NO ONE HAS RESOLVED THIS it's so distressing I have sent countless emails and no one fully helps I have been with sky mobile for seven years.None of this is my fault but I am being labelled a bad customer . This is absolutely disgusting. 

[Daniel0210]

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@AC87 wrote:

This has been on going since December 28 th and NO ONE HAS RESOLVED THIS 

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@AC87 

So what have Sky said when you've asked for an update on this investigation? I would imagine these issues are quite complex and take time, especially if it happened twice.