Poggybank

[Joolie+woolie]

Hi was advised to delete and reinstall my sky app as it wasn't working, but all my piggybank rewards have dissappeared and I had quite a few! Been couple of days, don't wanna have to speak to someone at sky  😆 help please ! 

[63johnw]

Hi @Joolie+woolie  not sure what you mean by piggybank rewards ? 

[Joolie+woolie]

Sky piggybank where you can roll unused data

[63johnw]

Sorry @Joolie+woolie  still a bit unsure what you mean ? Are you saying you can't access your piggybank to roll data to your sim ? Are you using the my sky app ? Is it the same online ? 

[Joolie+woolie]

Yes exactly that 

[63johnw]

What happens if you use the link in here @Joolie+woolie  ?

https://www.sky.com/help/articles/sky-mobile-sky-piggybank

[Joolie+woolie]

I get a 'whoops, there's been an error' message

•  

[63johnw]

@Joolie+woolie 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[LauraMac38]

Thanks @63johnw for escalating this. We’ve sent @Joolie+woolie an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.