Piggyback missing on app

[Help25]

I can no longer access my piggy bank on the app, it's disappeared completely so I can no longer access my piggy bank and load more data to my phones linked to my account. Please help. 

[caesarome]

@Help25 

Can you access it here:

https://www.sky.com/myaccount/mobile/piggybank

[Adw2]

Why can't I access my piggy bank?

[caesarome]

@Adw2 

Same question as above, also what is happening when you try to acecss it via the app as you haven't said ?

[Adw2]

I try the link

https://www.sky.com/myaccount/mobile/piggybank

and all I can get access to are adverts for phones etc

[caesarome]

@Adw2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Adw2]

No, no information given.

[Daniel0210]

@Adw2 

Have you engaged in the chat invite that was sent by staff nearly 48 hours ago? If you haven't it will expire shortly.