Piggy bank

[Cath114]

How do I check how much data I have and piggy bank. It used to be easy to find and roll it over now I can't even find it 

[caesarome]

@Cath114 

You can do this via the mobile section of the MySky app or online here:

https://www.sky.com/myaccount/mobile/piggybank

[Cath114]

Iv tried this and I still can't see my piggy bank details

[caesarome]

What happens when you login to the link I have posted above ?

[Cath114]

Goes to the new phone page 

[63johnw]

Can you access the my sky app @Cath114  ? Mobile tab ?

[caesarome]

@Cath114 

Is your account linked:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Cath114]

Just double checked and yes

[Cath114]

Yes and iv deleted the app and reinstalled it

[caesarome]

@Cath114 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Cath114 an invite to chat.