Piggy bank

[Mellies50]

Hi. 

im having trouble getting any data using my piggy bank. 

it kicks me b

[caesarome]

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@Mellies50 wrote:

it kicks me b

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back to your homepage ?

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mellies50]

I've heard nothing from them yet

when I try to go to the piggy bank on Manage it boots me back to phones 

[caesarome]

It doesn't look like they have contacted you so I have alerted them again for you.

[Tom-W19]

Thanks for escalating. We've sent an invite to Mellies50.

[Mellies50]

Which I replied to then their system went crazy and they said they would be in touch and I haven't heard anything else 

[caesarome]

There was a system fault over the weekend so I have alerted them again to your post so hopefully they will contact you again sometime later today.

[Mr+Flibbles+86]

Good morning. The private chat is still open but we do still appear to be having issues at present with users not being able to access the chat bubble. This is still being looked into to get us back up and running asap. 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Mellies50]

I did respond and then it crashed

[Daniel0210]

@Mellies50 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue hasn’t been resolved. Replies from Sky aren’t instant so check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Tom-W19]

Thanks for escalating. We've sent an invite to Mellies50.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks