Discussion topic: Piggy bank Issues

This message was authored by: SallyAnn79 · ‎06 Jul 2022

Hello,

I've tried transfering data from my piggy bank onto my mobile phone.

I did it twice on 01/07 and twice today (06/07).

It deducts data from my piggy bank but doesn't add it to my mobile account.

I have used this before many times without issue.

Does anyone know how I rectify this please?

Thank you in advance.

This message was authored by: Daniel0210 · ‎06 Jul 2022

@SallyAnn79
We’ve seen a few posts on the forum in the last week or so about this issue. There does seem to be a delay and it seems to be taking a couple of hours rather than the normal almost instant. If the data isn’t showing against your sim in about 24 hours I can only suggest you call Sky. If you keep trying to transfer data you may end up actually moving more than you originally wanted to.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: 63johnw · ‎06 Jul 2022

Hi @SallyAnn79 there has been an issue with this recently where instead of being instant it was taking a few hours. If you are saying the transfer from the 1/7 still hasn't gone through then phone sky, free on 150, for help.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: SallyAnn79 · ‎06 Jul 2022

Thank you for your replies.

Can I call sky on 150 for free from Spain?

Thanks

Discussion topic: Piggy bank Issues

Piggy bank Issues

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