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Discussion topic: Picture text chareges

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This message was authored by: Don.Swansea

Picture text chareges

Why am I being charged £0.95 each for a 2 picture text which I seem to have sent on WhatsApp? In total I have 4 texts charged over the month. Another one was on messages. 4 in total for £2.85. I'm on a 2k data plan with lots of data left. 

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This message was authored by: GD1

Re: Picture text chareges

Posted by a Superuser, not a Sky employee. Find out more

@Don.Swansea  Picture messages are chargeable as per this https://www.sky.com/help/sky-mobile/data-calls-and-texts-mobile/mobile-texts/mobile-usage-and-charge...

 

Not incl;uded in your plan

 

  • Calls to premium rate numbers, like 084, 087, 09 numbers and 118
  • Calls and texts to international numbers
  • Competition text entries or voting on TV shows using short code numbers
  • Picture messages
Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Don.Swansea

Re: Picture text chareges

Thank you. But these pictures were sent to my son on normal phone number along with lots of others and only those 2 were charged. That's what's confusing! 

This message was authored by: PandJ2020

Re: Picture text chareges

Posted by a Superuser, not a Sky employee. Find out more

Disable MMS on your phone.  If any app uses it then you'll be charged.

I am just another Sky customer and my views are my own even if you don't like the answers
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