Discussion topic: Phone
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Message posted on 23 Oct 2025 05:10 PM
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Phone
I returned a phone and am still being billed for it
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Message posted on 23 Oct 2025 05:13 PM
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Re: Phone
Was this returned as part of a swap?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 23 Oct 2025 05:14 PM
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Re: Phone
Hi @Juliekilty when did you return it as usually it takes 2-3 weeks for returns to be processed, could be longer at the minute with the new iPhone release.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 23 Oct 2025 05:21 PM
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Re: Phone
No, new ohone i dydnt like so teturned it
thank yoy
Message posted on 23 Oct 2025 05:22 PM
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Re: Phone
Sorry new phone I didn't like
Message posted on 23 Oct 2025 05:24 PM
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Re: Phone
Then as @63johnw has stated it'll take a few weeks for it be processed and checked for damage. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Be aware if you order an alternative device you will undergo further credit checks.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 23 Oct 2025 05:29 PM
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Re: Phone
Thank you
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