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Discussion topic: Phone upgrade

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Avatar for Keyara
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This message was authored by: Keyara

Message posted on ‎17 May 2026 11:58 PM

Phone upgrade

I got a notification around the start of the year how I could update my phone and have a phone swap. I then did that in February but it's still saying it's in progress? Just wondering how long is it going to take for my new phone to get to me 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎18 May 2026 04:58 AM

Re: Phone upgrade

Posted by a Superuser, not a Sky employee. Find out more
@Keyara wrote:

Just wondering how long is it going to take for my new phone to get to me 

@Keyara 
As customers we have no insight into stock levels or delivery timescales.


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: caesarome

Message posted on ‎18 May 2026 05:31 AM

Re: Phone upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Keyara 

The latest on your order should be found here:

 

https://www.sky.com/ordertracking

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