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Discussion topic: Phone upgrade

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Avatar for ShineOn
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This message was authored by: ShineOn

Message posted on ‎03 Sep 2025 03:49 PM

Phone upgrade

Hi I've been trying to upgrade for the last 30mins and press add to basket and it goes from blue to pale blue and then doesn't add anything it's very frustrating 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Sep 2025 03:54 PM

Re: Phone upgrade

Posted by a Superuser, not a Sky employee. Find out more

@ShineOn 

Give Sky a call (dial 150 free from your current Sky mobile) and the agent can place the order for you as long as you're eligible to upgrade. 


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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎03 Sep 2025 03:54 PM

Re: Phone upgrade

Posted by a Superuser, not a Sky employee. Find out more

Hi @ShineOn  this does seem to happen for some customers, if you can't do it online then you will need to call sky on 150 so they can. 

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