I did a swap almost 2 mths ago now and I was concered that I was still paying for the old phone so I called. Sky asked for the tracking number and I was told it had been recived and was just going through the process.
Some weeks later still showing on my account I rang again giving the tracking number, this time I was told it had not been recived, how can this be!
They assured me it would be sorted and any payments would be refunded, however, I looked again today 2 weeks later and again nothing has changed.
Any one else had this incompendant experance. I cannot swap my phone until this one is taken off my account.
Instigate insurence from royalmail if you have not recived it why keep hanging on.
