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Discussion topic: Phone swap

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This message was authored by: Amum

Message posted on ‎07 Aug 2025 08:10 AM

Phone swap

Hiya I'm just wondering why I've still been charged for the phone that has been sent back
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎07 Aug 2025 08:39 AM

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more

Returns are taking 2-3 weeks to process.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Amum

Message posted on ‎07 Aug 2025 08:42 AM

Re: Phone swap

I got a message saying swap completed but still paid for old device this morning
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This message was authored by: PandJ2020

Message posted on ‎07 Aug 2025 10:32 AM

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more
@Amum wrote:
I got a message saying swap completed but still paid for old device this morning

Probably because it was too late to adjust the pending bill.  Either way you won't lose out as the additional payment reduces any outstanding balance.

I am just another Sky customer and my views are my own even if you don't like the answers
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