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Discussion topic: Phone swap
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This message was authored by: Bradley28
Message posted on 01 Oct 2024 07:44 PM
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Phone swap
I recently went to do a phone swap upgrade but it seems it's started a whole new contract instead, how do I send the new phone back to try the swap again in the correct way?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 01 Oct 2024 08:01 PM
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Re: Phone swap
All you can do is to call Sky on 150 to see if they can reinstate the swap or if they can't they might be able to cancel the order you have placed meaning you/them can then put it through as a swap.
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