Discussion topic: Phone swap not working
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Message posted on 02 Jul 2026 07:58 PM
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Phone swap not working
I have had an email that I am eligible to swap my phone as I am in the last 12 months of my contract. When I click the link on my sky account, it takes me to the page for a second and then refreshes and says the page is unavailable or not found. Any ideas?
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Message posted on 02 Jul 2026 07:59 PM
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Re: Phone swap not working
Call Sky on 150 as they should be able to help you with this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 02 Jul 2026 08:03 PM
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Re: Phone swap not working
Hi @Ellie302 make sure you are logged into your account then go to the device to swap and see if that works, if not, then as advised by @caesarome , give sky a call for help.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 03 Jul 2026 09:39 AM
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Re: Phone swap not working
Hi, I have the same issue, did u ring an find out. Let me know please
thanks
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