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Discussion topic: Phone swap not working

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This message was authored by: Ellie302

Phone swap not working

I have had an email that I am eligible to swap my phone as I am in the last 12 months of my contract. When I click the link on my sky account, it takes me to the page for a second and then refreshes and says the page is unavailable or not found. Any ideas? 

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This message was authored by: caesarome

Re: Phone swap not working

Posted by a Superuser, not a Sky employee. Find out more

@Ellie302 

Call Sky on 150 as they should be able to help you with this.

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This message was authored by: 63johnw

Re: Phone swap not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ellie302  make sure you are logged into your account then go to the device to swap and see if that works, if not, then as advised by @caesarome , give sky a call for help. 

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This message was authored by: Asmatto

Re: Phone swap not working

Hi, I have the same issue, did u ring an find out. Let me know please

 

thanks

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