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Discussion topic: Phone swap and separate new sim

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This message was authored by: MeganAC

Phone swap and separate new sim

I'm looking to swap my device and change the sim plan I am on however, I can get a better deal on a new sim than I can managing my current one. If I swap my device and buy/activate a new sim and data plan (cancelling my current one once I've done so) will I get 2 separate bills or will they be combined as they are on the same account? 

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This message was authored by: PandJ2020

Re: Phone swap and separate new sim

Posted by a Superuser, not a Sky employee. Find out more

Combined.

 

But any new SIM you activate will have a new phone number.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Phone swap and separate new sim

Posted by a Superuser, not a Sky employee. Find out more

If the new sim is ordered on the same account that the other sim and phone is on then you will be billed for it on that account.

 

I'm sure you are aware that you can not directly transfer a number between two Sky sims.

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This message was authored by: MeganAC

Re: Phone swap and separate new sim

Thank you

 

so with the phone number...am I not able to keep the number at all even once cancelled and with the pac etc?

This message was authored by: caesarome

Re: Phone swap and separate new sim

Posted by a Superuser, not a Sky employee. Find out more

@MeganAC wrote:

am I not able to keep the number at all even once cancelled and with the pac etc?


If you cancel a sim then that number is lost. The only way to move it to the new sim is to move it with a pac code to a PAYG network then back again via another pac code to the new Sky sim.

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