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Discussion topic: Phone repair

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Avatar for Tylwr01
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This message was authored by: Tylwr01

Message posted on ‎30 Jan 2026 09:51 PM

Phone repair

Samsung galaxy a55 not recognising sim. 

Sent to ingram had to pay 130 even though sky said i shouldn't have to pay as ive been with sky over 18years. 

Im worried there going to charge me more 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 Jan 2026 10:00 PM

Re: Phone repair

Posted by a Superuser, not a Sky employee. Find out more
@Tylwr01 wrote:

even though sky said i shouldn't have to pay as ive been with sky over 18years. 

I'm not sure the length of time you have been a customer counts for anything when it comes to a phone repair as there will be charges as you have found.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎31 Jan 2026 05:18 AM

Re: Phone repair

Posted by a Superuser, not a Sky employee. Find out more

@Tylwr01 

I agree with @caesarome there. I've been a Sky customer since 2001, and with Sky Mobile for 7+ years. I wouldn't expect phone repair to be free based on my continuous  service. 


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