Phone off-line

[Lissy1111]

Hi I have sent my old phone back and have got message to delete I cloud phone is showing as off line. I cloud will not delete till back online but the phone is now back with sky and the erase is pending awaiting.

[caesarome]

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@Lissy1111 wrote:

 I cloud will not delete till back online 

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Not sure what you mean by this so can you not do this via here:

https://www.icloud.com/#settings

[Lissy1111]

Yes I have done this and the message says pending awaiting phone connection to WiFi.

[caesarome · Accepted solution]

Then the only way you are going to be able to do this is to speak to Sky about getting the device returned so you can do this.